Responsibilities :

- Handle incoming and outgoing TM NOC calls and emails professionally and courteously, addressing inquiries, concerns, and requests for 24x7.

- Accurately document all TM NOC interactions, including the description of the issue, troubleshooting steps taken, and solutions provided and provide new Trouble Ticket (TT Number) to TM NOC.

- Ensure that all support interactions meet established service level agreements (SLAs) and quality standards.

- Notify and escalate to Airstar Technical Team and request for technical support detail.

- Conduct follow-up by calls or emails with TM NOC in every 15 minutes or depend on priority between TM NOC/Airstar Engineer to ensure that technical issues have been resolved to their satisfaction and offer additional assistance as needed.

- Report back to TM NOC and Airstar for every close Trouble Ticket (TT Number)

- Collaborate with fellow Call Centre team members to share knowledge, best practices, and solve issues.

Qualifications:

- SPM, Diploma or equivalent.

- Excellent communication skills, both verbal and written.

- Proficiency in using call center software and technical tools.

- Previous experience in technical support or a related field is preferred.

Working Conditions:

- Typically based in an office or call centre within the Technical Engineering & Services department.

- May require working in shifts, including evenings, weekends, holidays and Public Holiday.

- Extended periods of computer usage and phone support.

Job Type: Full-time

Salary: RM1,500.00 - RM1,800.00 per month

Benefits:

Dental insurance
Health insurance
Maternity leave

Schedule:

Afternoon shift
Evening shift
Night shift

Application Deadline: 04/01/2024

Airstar (M) Sdn Bhd

3 Kerja Kosong

Penapis

Susun mengikut

Jenis Pekerjaan

Pendidikan

Gaji