Full Job Description

**About Ice's Secret**

A fast growing Singapore brand that is currently has primarily Singapore and SEA clientele. With its rapid expansion and online growth, the team is looking for more beauty advisors to provide online advice and services. Work remotely from your home country, as we believe in finding the best talents from around the world.

**The Role**

We're looking for a beauty advisor who will be primarily responsible for driving and growing sales of the brand in the store where she is assigned by helping customers find the best products that meet their needs, and nurture a sincere honest relationship with them.
- Perform customer service duties such as product, skin advice and support.
- Provide online consultation and assistance to customers
- Contact Customers on order related matters such as data accuracy in order and invoice
- Perform skin check-in and follow up on customers
- Provide after sales service and obtain review
- Assist with procurement, warehouse work when required
- Work closely with marketing team to provide sales review and customer feedback. Provide timely reports on customer sentiments or queries to improve communication materials.
- Assist in picking and packing orders accurately and efficiently and maintain high quality standards for all packages
- Ensure level of attention is given during packing

**Preference**:

- Beauty and skincare knowledge
- Received training in customer service
- At least 2 years of working experience

**Working hours**:
Shift Work (0930 - 1330 /1430 - 1830/ 2000-0000)

Global & Golden Pte Ltd

1 Kerja Kosong

Penapis

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Jenis Pekerjaan

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