Job Descriptions:

Check in and check out guest in an efficient and friendly manner。
Reconcile all transactions at the close of each shift.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, resolve customer complaints
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Accept reservations, changes and cancellations and answer guest calls and direct them appropriately in the absence of reservation staff.
Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Job Requirements:

Possess Secondary level education with preferably 1 year experience in relevant field,
Pleasant deposition with good telephone etiquette, social skills and excellent service mindset,
Must be prepared to perform shift duties and work on weekends and public holiday,
Strong interpersonal and communications skills,
Self-motivated and able to work independently or as part of team across multicultural environment,
Ability to adapt, embraces strong cultural diversity, work in multi-ethnic teams and commence immediate employment or within short notice will be an advantage.

Benefit:

Job Types: Full-time, Permanent

Salary: Up to RM3,500.00 per month

Benefits:

Schedule:

Supplemental pay types:

Experience:

Country Garden Pacificview Sdn Bhd