UTS Group is in the business of providing outsourced telemarketing campaign management and managing contact center facilities.

We also become to be known in the insurance and financial industry as a preferred outsourcing telemarketing partner and we work with most well established banks & insurance companies in Malaysia

Our outstanding achievement is reflected and evidenced when UTS was awarded by Association of Customer Experience Industry of Malaysia (ACE) formerly known as Customer Relationship Management & Contact Centre Association Malaysia (CCAM) for:

2018

Best Of The Best Outsourced Contact Centre

1st Place for Best Outsourced Outbound Contact Centre Under 100 Seats

1st Place for Best Outsourced Outbound Contact Centre Above 100 Seats

1st Place for Best New Contact Centre – Campaign/Programme

1st Place for Best Customer Relationship Management for Contact Centre

1st Place for Best Contact Centre Recruitment & Retention Programme

1st Place for Best Business/Data Analysis for Contact Centre

1st Place for Best Contact Centre Manager Above 100 Seats

2nd Place for Best Outsourced Outbound Contact Centre Under 100 Seats

2nd Place for Best Innovative Adoption Award

2nd Place for Best Contact Centre Manager Above 100 Seats

3rd Place for Best Head of Contact Centre

2017

Gold Award for the Best Contact Centre Manager (Above 100 Seats Category)

Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category)

Merit Award for the Best Outsourced Contact Centre (Above 100 seats Category)

Previous years

2014 2nd Place Award for the Most Creative Contact Centre (Open Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2013 1st Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2013 3rd Place Award for the Most Creative Contact Centre (Open Category)

2012 2nd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2011 Gold Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2011 Bronze Service Award for the Most Creative Contact Centre

History

Established in 19 December 2007