Serves as a liaison between the customer and various departments
Actively engage with customers by attending efficiently to their inquiries and concerns via Live chat and Email
Resolve customer complaints effectively through careful analysis of situations and determination of the required resources
Coordinates well with other CS, superiors, and colleagues from other departments
Provides answers and solutions to customers in a professional manner
Demonstrates extensive knowledge of products and system tools
Research and take appropriate action
Handle projects of varying scope and complexity

Cipher Technology Sdn Bhd