Shangri-La Hotels Marketing Sdn Bhd

Shangri-La Customer Contact Centre – Kuala Lumpur began in March 2004, and is based in the UBN Tower, Kuala Lumpur which is located next to the Shangri-La Hotel, Kuala Lumpur. We operate 365 days in a year and are equipped with a highly developed global reservation system. We provide a toll-free service for inbound calls to assist guests from 36 countries, and answer calls and emails in 7 different languages.

Our responsibilities are:

• Reservations for all Shangri-La hotels and resorts

• Golden Circle member services

• C.H.A.S.E. (Central Handling Assist & Sales Enhancement) call handling

• Processing of Best Rate Guarantee claims

• Handling of Outsourced Reservations Tasks