Helping the sales team to improve their productivity by contacting customers to arrange appointments and have high-quality, up-to-date support material.
Handling urgent calls, emails, messages and answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events
Handling orders by phone email or mail and checking the orders have the correct prices, discounts, and product numbers. inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time
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Responsible to plan and schedule all customers’ orders, into production plan and to ensure on time delivery
Responsible to initiate raw materials purchase so as to ensure all raw materials are available to produce the required customers’ orders as well as forecast quantity
To keep track and monitor quantity produced versus planned and make adjustment to plan by coordinating with production and sales personnel on shortage and backlog issues
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