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Service Engineer

Perkin Elmer Sdn Bhd

Full Time

Petaling Jaya, Selangor

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Posted 22 days ago • Closing 5 Feb 2021

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Requirements

Academic Qualifications:
  • Candidate must possess minimally a Degree in Biomedical Engineering, Electronics Electrical Engineering
  • At least 3-5 Years  of working experience in the related field is required for this position.
  • Must have experience diagnosing and repairing electromechanical, and electronic medical equipment.
  • Resourceful, good project management skills with the ability to work and complete the task to ensure customer satisfaction
  • Self-motivated, pro-active, analytical, and good problem-solving skill in technical
  • independently and the ability to adapt to changing circumstances. Committed to customers able to support during weekends and public holiday.
  • Entrepreneur mindset. A good team player and able to work with the Sales and Application team to deliver business results and meet customer service quality standards.
  • Good interpersonal & communication skills in both verbal and written in English, Bahasa Malaysia.
  • Have own transport and willing to travel domestic and overseas 
  • Computer literate, knowledge in MS Office - Excel, Word, Powerpoint,

Responsibilities

Planning and executing service work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.
  • To perform installation, maintenance inspections, troubleshoot and repair as required to ensure company associated equipment meets performance specifications meeting the PKI standard.
  • Executing preventive maintenance calls as scheduled. Manage spare parts inventory, keep records on repair and required updates of equipment maintenance records and submit reports timely.
  • Train customers on installed systems and support customers on software upgrading on new features or enhancements made to the existing system.
  • Coordinate and communicate on preparing site for equipment installation and coordination of equipment delivery (e.g. confirming site readiness).
  • Support on presales engagement including preparation for tender submission, customer requirement analysis, solution proposal preparation and presentation, costing, site evaluation, demos, clarification of solution, preparation of costing and product briefings.
  • Responsible to maintain response time & uptime on providing quality services to customers.
  • Coordinate with customer care to prepare quotations, manage inventory and ensure respond time and downtime are met to enhance customer satisfaction.
  • Support the sales team in selling consumables/reagents and contracts. Follow up with customers and support the sales team on the existing contracts and new opportunities. 
  • Ensures that all service tools are adequate to perform services required
  • Responsible for Dx service processes, management of customer complaints, and maintaining related service documents in accordance with PKI quality standards and meeting requirements of GDPMD Quality system management. 
  • To support the sales team in solving application issues related and to achieve business sales targets and all colleagues as and when necessary aligning to objectives of organization growth.
  • To perform other ad-hoc duties assigned from time to time in reference to service

Benefits

13th Month SalaryService IncentiveFixed transport allowance + mileage claim

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Flexible Working Hours
  • 5 Working Days

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About Company

jobs in Perkin Elmer Sdn Bhd

Perkin Elmer Sdn Bhd

Healthcare / Medical

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About Company

jobs in Perkin Elmer Sdn Bhd

Perkin Elmer Sdn Bhd

Healthcare / Medical

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