Full Time Telemarketer (Mandarin Speaker) Jobs, Salary up to MYR 12,000 + commission in Agensi Pekerjaan Asia Recruit Selangor - Maukerja

Our client is a leading automotive technology company and Southeast Asia’s largest online used car marketplace. Founded in 2015, they have grown rapidly by offering a full digital ecosystem for vehicle transactions, including buying, selling, financing, insurance, and after-sales services.

In Malaysia, our client originally operated under a different brand name and became a key player in the digital used car industry since its launch in 2018. The platform gained traction for streamlining the car ownership journey through innovative solutions such as AI-powered pricing tools, digital inspections, and end-to-end customer services.

Your responsibility include:

• Team Leadership:Manage, train, and motivate telemarketing agents across multiple countries to hit sales and service targets.
• Sales & Campaign Strategy:Plan and execute region-specific telemarketing campaigns. Analyze market trends and work with sales and marketing to boost performance.
• Performance Monitoring:Track key sales KPIs (calls, conversions, customer satisfaction). Provide regular performance reports and action plans.
• Customer Engagement:Maintain professional and high-quality customer interactions. Resolve issues and look for upselling opportunities.
• Cross-Team Collaboration:Work closely with sales, marketing, and customer service teams to align strategies and follow up on leads.
• Process & Innovation:Improve telemarketing systems, suggest tools to enhance team productivity, and foster a culture of continuous improvement.
• Budget Management:Oversee telemarketing budgets and ensure efficient use of resources and technologies.

Telemarketing Strategy:

Develop and implement telemarketing campaigns tailored to the regional market, in collaboration with the sales and marketing teams. o Analyze regional market trends, customer needs, and competitor activities to refine and optimize telemarketing strategies. o Ensure telemarketing efforts support broader regional sales objectives, customer retention, and lead generation.