Client Relationship Manager

Vennea Marketing

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Full Time

Batu Caves, Selangor

Posted 16 days ago • Closing 1 Jul 2022

Requirements

  • Degree in Business Administration, Marketing, Advertising, Public Relations or a related field.
  • Proven experience as a Client Relations Manager or Relationship Manager
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of RM platforms
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team

Responsibilities

  • Identify key areas of improvement across global customer journey to reduce frictions and increase loyalty.
  • Drive those improvements and efficiencies across the whole spectrum of touch points and through adoption of reliable RM system.
  • Build specific life cycle actions to recognize, reward, retain or re-engage with existing  clients.
  • Communicate with clients through Slack channel, email and on social media platforms when necessary.
  • Provide kind, positive, can-do-attitude problem solving every time, no matter how challenging the issue or how unpleasant the client is.
  • Ensure solutions are being provided to client within 24–48 hours (during business days) —doing everything possible to solve problems with one email, minimizing back-and-forth correspondence.
  • Work with other departments to create better methods to address customer complaints.
  • Measure customer satisfaction through consistent client feedback assesment and assess the impact of the actions.
  • In any case when any client issue cannot be solved, to create a concise list of what needs to be addressed to highlight to Top Management for insight/problem solving.
  • Comprehensively lead in developing new products/services and customize existing products/services to ensure upsell/cross sell to clients remain relevant.
  • Remaining in tune with trends in consumption to ensure that our offerings remainrelevant.

Benefits

  • Medical Claim
  • Internet Claim
  • Quarterly event gathering with all staff
  • Parental Care Leave
  • Have Statutory Contribution - EPF,SOCSO,EIS,PCB,HRDF, Zakat
  • Working with young and fun team

Additional Benefits

  • Training Provided
  • Near to Public Transport
  • Career Advancement

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About Company

jobs in Vennea Marketing

Vennea Marketing

Advertising / Marketing

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