Sepenuh Masa Program Engineer (Operations) Jobs, in RAPSYS TECHNOLOGIES PTE LTD - Maukerja

The Senior Program Engineer (Operations) is responsible for thedeployment, maintenance, and support of infrastructure across AWS cloud andon-premises environments, including network systems.

This Role Combines Infrastructure Engineering And Service Deskoperations, Ensuring

• High system availability, performance, and compliance
• Effective incident response and user support
• Seamless programme delivery across PMO systems
  
  

The engineer will work across servers, virtualisation platforms, cloudservices, and network infrastructure, while also contributing to infrastructuremodernisation and continuous improvement initiatives.

Key Responsibilities

• L1 Operations & Support
• Provide L1 support for PMO-PSB systems (remote & onsite, 24/7 standby roster).
• Respond to user requests, operational alerts, and cybersecurity incidents.
• Support system verification testing post patching/maintenance cycles.
• Co-manage centralized monitoring dashboards and alerting systems.
• Support change management processes using service management platforms.
• Maintain and update Operations & Maintenance (O&M) playbooks.
• Prepare and submit operational reports and updates.
• Service Delivery Management
• Ensure patch management across applications, servers, and infrastructure.
• Manage backup, recovery, redundancy, and disaster recovery processes.
• Oversee lifecycle management of IT assets (expiry, renewal, disposal).
• Ensure application and system availability (planned & unplanned maintenance).
• Monitor and manage SLA/OLA compliance.
• Implement infrastructure and change requests (hands-on).
• Drive continuous improvement of system resilience and support capabilities.
• Programme Delivery & Operations
• Support solution design, integration,implementation, testing, and commissioning.
• Ensure systems are secure-by-design and compliant with policies/standards.
• Maintain technical and programme documentation.
• Support governance activities, including:
• Security and privacy risk management
• Compliance and audit readiness
• Configuration and inventory management
• Change and incident management
• Provision, configure, harden, monitor, and administer systems and cloud infrastructure.
• Collaborate across programmes to optimize system integration and dependencies.
• Identify and drive improvements in operational efficiency and delivery.
  
  

Qualifications & Experience

Education

• Diploma or Bachelor’s Degree in:
• Computer Science
• Information Technology
• Computer Engineering
• Related fields
  
  

Experience

• Minimum 5 years in IT Operations or Service Delivery.
• Hands-on experience with:
• IT infrastructure (servers, network, cloud)
• Incident and service management
• Exposure to software development lifecycle (SDLC) is advantageous.
  
  

Experience managing

SLA/OLA-drivenenvironments