Develop and execute strategic sales plans to achieve company objectives and revenue targets for Averex's cleaning solutions.
Leverage deep product knowledge and technical expertise to effectively demonstrate and present Averex's innovative cleaning products to prospective clients, addressing their specific industry requirements and pain points.
Cultivate and manage strong, long-term relationships with key accounts, acting as a trusted advisor and primary point of contact to ensure customer satisfaction and drive repeat business.
...
Market Development: Identify and reach out to potential B2B clients in the manufacturing sector to expand our market footprint.
Client Consultations: Conduct client meetings, presentations, on-site visits to factories and production lines to understand clients' requirements and production challenges.
Technical Support: Collaborate with the technical team to provide basic automation proposals and product specifications tailored to client needs.
...
Handle online enquiries and feedback from social media channels, enquiry email, membership App, and any related online channels. Ensure customer feedback is raised and resolved.
Handle inbound calls and outbound calls if required.
Maintain accurate records and document all customer service interactions and resolutions.
...
The Customer Service Representative supports the Sales Team by ensuring customers receive prompt and effective assistance, and that all enquiries are addressed in a timely and professional manner to maintain a high level of customer satisfaction.
Main focus and priority on internal clients (other entities within the Leviat Group), including clients from other countries.
Upselling – actively promote associated products when responding to customer enquiries.
...