Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

At least 1-3 year(s) of working experience in the related field is required for this position.

Preferably Executives specializing in Customer Service or equivalent. ...

Customer service

Product Knowledge

Problem Solving ...

Customer service

Product Knowledge

Market Knowledge ...

Provide online customer service through a live chat support system.

Managing and monitoring social medial platforms

Identifying customer needs and helping customers use specific features ...

Receives incoming call, emails and chat.  Responds in accordance with channel received with first call resolution as a goal.

Provides prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.

Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction. ...

Responsible for providing customer service support via incoming calls for brand’s customers and to manage escalations.

Managing and monitoring social medial platforms

Replying email within TAT timeline ...

Customer Support:

Provide prompt and courteous assistance to customers via phone, email, chat, and other communication channels

Issue Resolution: ...

Provide excellent customer service and resolve customer questions and concerns.

Accept and handle customer complaints to ensure that problems are resolved in a timely manner.

Collect customer feedback and provide improvement suggestions to improve service quality.

Customer service

Product Knowledge

Problem Solving

(1) Responsible for providing customer service support via incoming calls for brand’s customers and to manage escalations.

(2) Managing and monitoring social medial platforms

(3) Replying email within TAT timeline ...

Customer service

Documentation

Listening ...

Customer service

Market Knowledge

Problem Solving ...

Message Reply

Billing

Handle driver enquiries ...

Communication Skill

Customer service

Problem Solving

Job ID:

REF5042C

Date posted: ...

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. ...

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. ...

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. ...

Location: Tanjong Pagar

Working Hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Responsibilities: ...