You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/ She will attend to phone enquiries from policyholders and financial representatives and live chats from financial representatives, effectively maintaining the Contact Centre's high level of accessibility.
Job Description:
Attend to enquiries and requests from phone calls/ live chats in a professional, efficient, accurate and prompt manner.
Resolve customers'/ financial representatives' complaints and problems at first touchpoint resolution with good closure.
Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
Ensure effective and timely follow-up as promised to customers/ financial representatives.
Assess appeals and put up recommendation to Managers/ Head/ HOD.
Perform additional or overtime duties during operational exigencies when required.
Assist with ad-hoc initiatives/ projects when delegated by management.
Job Requirements:
Diploma/ Degree holder qualifications with relevant experience will be preferred.
Comfortable talking to customers from all walks of life.
Comfortable chatting through typing via live chat system with financial representatives.
Good interpersonal and communication skills.
Possess a pleasant and cheerful disposition.
A team player who works well in a dynamic environment.
Candidates without prior experience may apply.
Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.
You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that’s shared and sustainable for all.
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