Lead and facilitate a team of Quality supervisors and inspectors to ensure full compliance of production/assembly processes and ensure proper final quality inspection procedures are followed as per established QA sampling plans.
Participate in the proper and accurate analysis of any product related abnormalities and failure that effects functional as well as cosmetics characteristics of the products.
Lead in the application and use of 8D corrective action reports both internally and externally to address product failures as when required.
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Merekod, memfail dan menyimpan sampel yang telah diluluskan oleh pelanggan serta check sheet yang telah dikemas kini.
Melaksanakan pemeriksaan kualiti ke atas bahan mentah, produk siap, sampel pengeluaran dan barang keluar bagi memastikan ia mematuhi spesifikasi yang ditetapkan.
Menjalankan pemeriksaan kualiti di premis pembekal apabila diperlukan.
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Merekod, memfail dan menyimpan sampel yang telah diluluskan oleh pelanggan serta check sheet yang telah dikemas kini.
Melaksanakan pemeriksaan kualiti ke atas bahan mentah, produk siap, sampel pengeluaran dan barang keluar bagi memastikan ia mematuhi spesifikasi yang ditetapkan.
Menjalankan pemeriksaan kualiti di premis pembekal apabila diperlukan.
...
Build quality competency on all operation and loading staff who play a role in IMS activities (this include Nestle employees, 3rd party service providers and container liners).
Manage and coordinate all IMS related complaints effectively (such as the use of IMS complaint forum) include investigation, possible root causes identification and implementation of preventive actions by the relevant stake holders.
Manage all IMS complaints effectively to ensure closure of complaints on agreed turn - around - time (TAT).
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Implement quality elements in the process of Inter Market Supply on import of finished goods and export of semi-finished and finished goods into and from Nestle Malaysia either at NDC/CFW and 3rd party warehouses.
Build quality competency on all operation and loading staff who play a role in IMS activities (this include Nestle employees, 3rd party service providers and container liners).
Manage and coordinate all IMS related complaints effectively (such as the use of IMS complaint forum) include investigation, possible root causes identification and implementation of preventive actions by the relevant stake holders.
...
This role is part of the Product Quality Management & Engineering team within the Integrated Circuit Solutions (ICS) business group. The team is responsible for ensuring the quality and reliability of analog and mixed-signal IC products used across automotive, industrial, consumer electronics, IT, and telecommunications applications.
As a Product Quality (Customer Complaint) Engineer, you will focus on managing and investigating customer-reported product issues. You will act as the technical interface between customers, quality teams, and internal engineering functions to drive failure analysis, identify root causes, and implement effective corrective and preventive actions.
In addition to customer complaint handling, the role supports broader product quality activities such as data analysis, reliability monitoring, and New Product Introduction (NPI) support to improve product robustness and maintain strong customer trust.
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Manage customer complaints by receiving, logging, and prioritizing reported issues such as electrical failures, reliability concerns, assembly defects, and field returns.
Coordinate failure analysis activities by working with FA labs, defining analysis plans, reviewing results, and translating findings into clear technical reports for customers.
Lead root-cause investigations using structured problem-solving methodologies such as 8D, 5-Why, and Ishikawa (fishbone).
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This role is part of the Product Quality Management & Engineering team within the Integrated Circuit Solutions (ICS) business group. The team is responsible for ensuring the quality and reliability of analog and mixed-signal IC products used across automotive, industrial, consumer electronics, IT, and telecommunications applications.
As a Product Quality (Customer Complaint) Engineer, you will focus on managing and investigating customer-reported product issues. You will act as the technical interface between customers, quality teams, and internal engineering functions to drive failure analysis, identify root causes, and implement effective corrective and preventive actions.
In addition to customer complaint handling, the role supports broader product quality activities such as data analysis, reliability monitoring, and New Product Introduction (NPI) support to improve product robustness and maintain strong customer trust.
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