team leader customer service jobs in Malaysia

Showing 25 jobs results for "team leader customer service"

 
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MYR5,000 - MYR7,500 Per Month

Johor Bahru, Johor

  • Customer service
  • Problem Solving
  • Resolving Conflict ...
Posted
7 days ago
Undisclosed

Singapore

  • Why join Global Commercial Banking? At Global Commercial Banking we serve and support businesses from micro start-ups to small and medium-sized enterprises in a spectrum of industries with the core mission to help business succeed not just in locally but also internationally. Starting and running a business is never easy. That's where we come in. Our comprehensive and award-winning solutions span across banking services such in Cash Management, Trade Services, Financing and Day to Day Operations to beyond banking solutions that aims to help businesses Buy, Sell, Trade, Run and Grow with the competitive edge to win and flourish in this modern economy. Fuelled by your entrepreneurial spirit, your tenacity to challenge the norm, you'll stand at the forefront of partnering SMEs, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #WeSeeYou making real impact in developing these vital building blocks of our country's economy. #WeSeeYou bringing bold business ambitions of young start-ups to life. #WeSeeYou being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow. What you do The Team Leader will be responsible for driving productivity and managing a team of Business Banking Managers who handles account onboarding through our interactive digital platform for corporate customers. This position requires a strong understanding of digital banking processes, excellent leadership skills and the ability to effectively manage multiple tasks and priorities in a fast-paced environment. Apart from handling escalated issues and resolving them in a timely and efficient manner, the team leader will need to work with the team to delight customers through their onboarding journey. Responsibilities: Review and assess applications for corporate account opening. Ensure completeness and accuracy of information and required documentations. Resolve escalated complaints and complex customer issues by engaging various stakeholders for timely resolutions Closely track and monitor fulfilment performance to ensure optimum productivity. Provide training, coaching and guidance to ensure team members are well trained on compliance requirements, account opening platforms and processes. Conduct regular team meeting and individual performance reviews. Work closely with Business Head/Group Leader to implement business initiatives. To continuously identify areas for improvement and innovation to ensure the business continues to stay relevant to customers and to build for the future. Adhere to bank's internal policies and procedures.
  • Qualifications Who you are At least 5 years' experience in the banking and financial services industry in similar capacity and at least 1 year experience in leading a team Effective management skills with strong leadership qualities Good understanding of corporate account opening or similar role within the banking industry. SME market is preferred. Knowledge in corporate account onboarding documentation and process. Knowledge of relevant banking regulatory requirements and policies is a plus. Independent, self-motivated and have good interpersonal skills. Require to station at branch to facilitate and guide Business Banking Managers for account opening Good analytical and problem-solving skills. Dynamic, adaptable and able to work in a fast-paced environment
  • Who we are Singapore's longest established bank, we've been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On. In everything we do. And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Posted
6 days ago
MYR12,000 - MYR12,000 Per Month

Ara Damansara

  • Come and join our client's team now!
  • What you can expect from them:
  • Our location is nearby shopping malls and housing area ...
Posted
3 days ago
Undisclosed

Malaysia

  • Full Job Description
  • Company Description
  • At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. ...
Posted
7 days ago
Undisclosed

Singapore

  • Championing new improvement initiatives and leading projects at different levels, eg: process improvements, new product introduction and etc.
  • Adhere to ISO procedure, local authority regulatory guidelines on Good Manufacturing Practice / Good Distribution Practice as well as Regional Quality System in inventory management.
Posted
3 days ago
Undisclosed

Singapore

  • Full Job Description
  • **About the job**
  • Reporting to the Manager in Easy Buying Section of Customer Relations Department, you will work with your team of co-workers to value add and provide a positive customer relations experience for our IKEA customers. ...
Posted
7 days ago
MYR2,600 - MYR3,000 Per Month

Damansara Utama

  • Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication and leadership is key for this role. The Team Leader must be able to build and maintain strong relationships with your Team Members and the customer base, providing information about the company’s latest products and promotions to support growth in sales. They must also be able to resolve customer complaints while keeping the best interests of the company in mind. The Team Leader - Customer Service (Front Desk) is also keenly in tune with customer wants, needs, and demands. They are able to discern what key practices are best for optimum customer satisfaction, and are responsible for enforcing them within the company.
  • Job Type:
  • Full-time. ...
Posted
a month ago
Undisclosed

Singapore

  • Company Description
  • Trust Wallet stands as the gold standard in crypto management, distinguished globally for its inclusivity, chain-agnostic approach, and self-custody capabilities. Serving tens of millions, Trust Wallet provides a secure, seamless, and intuitive passage to the vast domains of cryptocurrency and NFTs. We take pride in our diverse user base, actively facilitating transactions, staking, minting, and safeguarding a broad spectrum of 4.5+ million cryptocurrencies across 66 renowned blockchains. In this ever-evolving landscape, our developer community leans on us to reach out to millions, enabling them to craft their bespoke wallets and enhance crypto adoption.
  • If you're fervently driven to develop state-of-the-art SDKs and libraries that power blockchain innovations, we invite you on this journey with us. Collaborate to build next-gen crypto architectures and deliver groundbreaking technologies, illuminating the path of web3 evolution for our vast community. ...
Posted
22 days ago
MYR3,500 - MYR3,999 Per Month

KL City

  • Description
  • Position: Customer Service (Team Leader)
  • Location: Kuala Lumpur ...
Posted
22 days ago
Undisclosed

KL City

  • Responsibilities:-
  • Manage day to day call/chat volumes (and other channels available) and provide necessary assistance to answer calls/chats during peak hour.
  • Responsible to support and enable team to achieve KPI in productivity. ...
Posted
24 days ago
Undisclosed

Singapore

  • Full Job Description
  • Company Description
  • The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. ...
Posted
10 days ago
Undisclosed
  • Responsibilities:
  • Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
  • Provide clear instructions on complex issues. ...
Posted
a month ago
Undisclosed

Singapore

  • Full Job Description
  • Company Description
  • The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. ...
Posted
17 days ago
Undisclosed

Malaysia

  • Full Job Description
  • **About this opportunity!**:
  • We are now looking for a MS Optimization & Performance Management to join our organization. In this job role, you will be responsible for the coordination, management and execution of optimization activities to improve the overall performance of the network or IS/IT infrastructure. You will perform optimization of a service acting on an end to end view, (non)-product and specific view securing the accurate utilization/ interaction of all resources in the network domains together or separately (Access, Core, Data, Transmission). This Service Function is composed by a number of Services Elements and Activities that define the scope of work according to the Ericsson’s Managed Services offer. ...
Posted
17 days ago
Undisclosed

Malaysia

  • Full Job Description
  • **COMPANY PROFILE**
  • SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership. ...
Posted
19 days ago
Undisclosed

Malaysia

  • Full Job Description
  • Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication and leadership is key for this role. The Team Leader must be able to build and maintain strong relationships with your Team Members and the customer base, providing information about the company’s latest products and promotions to support growth in sales. They must also be able to resolve customer complaints while keeping the best interests of the company in mind. The Team Leader - Customer Service (Front Desk) is also keenly in tune with customer wants, needs, and demands. They are able to discern what key practices are best for optimum customer satisfaction, and are responsible for enforcing them within the company.
  • **Job Type**:Full-time. ...
Posted
a month ago
Undisclosed

Singapore

  • Full Job Description
  • Job Description - (AVP) Team Leader – Emerging Business Customer Service Unit (2400003S)
  • (AVP) Team Leader – Emerging Business Customer Service Unit - ( 2400003S ) ...
Posted
18 days ago
Undisclosed

Malaysia

  • Full Job Description
  • Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication is key for this role; the Team Leader must be able to build and maintain strong relationships with the customer base, providing information about the company’s latest products and promotions to support growth in sales. They must also be able to resolve customer complaints while keeping the best interests of the company in mind. The Team Leader - Customer Service (Front Desk) is also keenly in tune with customer wants, needs, and demands; they are able to discern what key practices are best for optimum customer satisfaction, and are responsible for enforcing them within the company.
  • GENERAL TASKS ...
Posted
a month ago
Undisclosed

Singapore

  • Full Job Description
  • Industry/ Organization Type: Logistics/ Transportation
  • - Position Title**:Customer Service (Team Leader) - Night shift**: ...
Posted
21 days ago
Undisclosed

Singapore

  • Full Job Description
  • Company Description
  • The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. ...
Posted
21 days ago
Undisclosed

Singapore

  • Full Job Description
  • **Company description**
  • The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. ...
Posted
21 days ago
Undisclosed

Singapore

  • Full Job Description
  • Industry/ Organization Type: Logistics/ Transportation
  • - Position Title**:Customer Service (Team Leader) - Night shift**: ...
Posted
22 days ago
Undisclosed

Singapore

  • Full Job Description
  • Job Description - (AVP) Team Leader – Emerging Business Customer Service Unit (2400003S)
  • (AVP) Team Leader – Emerging Business Customer Service Unit - ( 2400003S ) ...
Posted
25 days ago
Undisclosed

Malaysia

  • Full Job Description
  • **Role**:Korean Language Expert
  • **Timings**:Day Shift (Permanent) ...
Posted
a month ago