1) Online Customer Service Executive – this role will be responsible for efficiently handling inbound and outbound customer call/message inquiries. The primary focus will be on providing fast and timely solutions to all customer-related problems, ensuring utmost customer satisfaction through excellent service. Properly keeping records of customer interactions, processing customer accounts and file documents.Requirements:
-Good typing skills and able to chat with customers in Live Chat, WhátsApp, Telegram, WeChat, Messenger etc.
-Possess active listening skills and influential telephone communication abilities.
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Coordinate and oversee all aspects of the business events, including venue selection, event logistics, budgeting, and scheduling. Ensure all necessary resources are secured and timelines are adhered to.