Customer Care Supervisor
EXPERIENCE MORE THAN 2 YEARS IN BUILDING FACILITY MANAGEMENT
MIS / LANDSCAPE / ENVIRONMENTAL/ PUBLIC RELATION / CUSTOMER CARE
LOCATION: JOHOR BAHRU
As our new Customer Service Supervisor, you will have the opportunity to improve the customer service experience, create engaged customers, and facilitate organic growth.
Responsibilities:
Take ownership of customers' issues and follow problems through to resolution.
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Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution and expat community hub in Singapore, invites you to join us as a dedicated Customer Service Supervisor.
As a Customer Service Supervisor at ULC, you will oversee our customer service team and report directly to the Operations / Centre Manager. Your role will be instrumental in ensuring smooth operations, delivering exceptional service to our students and educators, and upholding our commitment to excellence.
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Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution and expat community hub in Singapore, invites you to join us as a dedicated Customer Service Supervisor.
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- To introduce our customers on the fit and features of our products, ensuring high levels of customer satisfaction through excellent sales services.
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- To introduce our customers on the fit and features of our products, ensuring high levels of customer satisfaction through excellent sales services.
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Create accurate portfolios of each client and ensure correct generation of invoices and receipts for all collections (rental, utilities, other miscellaneous income)
- Monitor arrears, chase for outstanding balances, generate, and issue monthly reminders, and arrears report for applicable accounts
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To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles.
To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets.
To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete.
To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented.
To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy.
To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel.
To ensure timely submission of accurate reports such as CO2 TLC Reports to Accounts Department in Head Quarters and perform revision for any discrepancy.
To ensure work progress by monitoring and controlling personnel activities through developing and implementing employee work plans, performance measurement, evaluation and counselling which include cases of dishonesty and fraud.
To monitor and document any non-existing/illegal barcodes daily and submit to the department concerned.
To handle any discrepancies in CO2 Report by ensuring all supporting reports are attached.
To ensure Cashiering Division procedures are strictly adhere to.