Manage all inbound communication channels including calls, live chats, and emails regarding customer inquiries, complaints, feedback, and other product-related issues.
Exceed customer expectations by delivering exceptional service and providing accurate information.
Use Mandarin, English or Cantonese as the medium of communication, assist in answering or replying to customers, and provide customers with standard services.
Provide customers with accurate consultation.
Help customers answer questions, coordinate and get closer to customers.
Customer Support: Provide consultation and support for clients regarding cryptocurrency and blockchain projects through various channels such as phone, email, and online chat. Resolve customer issues, enhance customer satisfaction, and handle complaints with appropriate documentation.
Customer Relationship Maintenance: Establish and maintain customer relationships, understand their needs, collect feedback, and promptly communicate customer requirements and suggestions to relevant departments. Basic community building work. Conduct periodic user follow-ups and handle user operation audits.
Knowledge Base Maintenance and Learning: Maintain and update the customer service knowledge base to ensure team members can access the latest information and support. Actively learn about the knowledge and trends in the cryptocurrency and blockchain industry to enhance professional expertise.
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Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
Exceeding customer expectation in terms of customer service & accurate information.
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products
Exceeding customer expectation in terms of customer service & accurate information.