This position is responsible to strengthen the Company's customer base in which to be a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. As front-line representatives of the Company, the personnel must be patient, empathetic, passionately communicative, and always be highly motivated to give their best assistance to the clients’ needs in logistics solutions, with an end goal to increase the Company’s revenues and growth.
Job Responsibilities:
- Execute sales strategies to draw in potential leads and new customers such as initiate contacts via inquiries generated from various marketing traffics and handle incoming enquiries from the potential leads and existing customers to assist their needs and solve their problems professionally to ensure the Company’s goals and target are met
- Present the Company’s products and services information to customers as per customers’ needs, interests and viability to drive sales, which includes preparing the quotations and sending invoices to customers
- Perform series of regular follow up tasks to potential leads and existing clients through the marketing funnel such as arranging in-person meetings, emails, social media accounts, texting or phone calls according to Company’s standard operating procedures
- Provide and practice excellent sales and high class customer service, maintain a good customer relationships with new leads and existing clients with focus on generating the revenues
- Assist the customers with their orders and shipment, upkeep the customer relationship management database at all times and compile sales performance reports on time
Job Requirements:
The candidates are expected to have the following qualities:
- Candidates with Diploma/Bachelor's Degree in any principles, preference to Logistics and Transportation related field of studies or working experience
- A resilience and determine person with positive attitude, energetic, mature, flexible, self-motivated, trustworthy and resourceful
- An active listener with outgoing pleasant personality, mature, and good social etiquette
- Must be responsible, result-oriented, good time management and analytical skills
- Excellent written and verbal communication skills with all levels, assertive and initiative, in English and Bahasa Malaysia
- Must have strong interpersonal and communication skills across a variety of channels (email, social media, phone, etc.). as well as strong decision-making capabilities to effectively interact with customers and team members
- Required skill(s): Competent in using computer and applications such as Google Drive (Google Sheets, Docs, Slides, Forms, Email), Microsoft Office Word and Excel, Canva
- Preferred skill(s): People Skills, Customer Service Skills, Data Analytics Skills, Management Skills
The applicants with unique personality, with additional characteristics such as the following may be considered for a FULL-TIME position, according to their education background, working skills and competencies:
- Meticulous and detailed-oriented person
- A good communicator and a great team collaborator
- Willingness to learn and have strong desire to pursuit the Company's vision
- Conscious of timelines and deadlines and complete multiple tasks and complete tasks on time with minimal supervision
- Able to work independently, having good work ethics, pleasant personality, positive attitude, self-motivated, trustworthy and resourceful.
- Strong desire to learn along with professional drive, energetic and eager to tackle tasks assigned
Disclaimer: The Company never place job advertisement on other platforms other than MyFutureJobs. Please send your application via MyFutureJobs platfrom only.
