• Manage and lead a team of customer service representatives to ensure the timely and effective resolution of customer inquiries, concerns, and feedback.
• Develop and implement customer service policies, procedures, and standards to maintain consistency and quality across all interactions.
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This project aims to improve the onboarding process for new customers, ensuring they achieve their desired outcomes and experience increased value from the outset. By streamlining onboarding, you'll decrease customer churn and boost overall customer satisfaction.
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Are you a dynamic and compassionate individual seeking a fulfilling career opportunity? Look no further! We are currently seeking a Customer Service Manager to join our team.
This project aims to improve the onboarding process for new customers, ensuring they achieve their desired outcomes and experience increased value from the outset. By streamlining onboarding, you'll decrease customer churn and boost overall customer satisfaction.
Are you a dynamic and compassionate individual seeking a fulfilling career opportunity? Look no further! We are currently seeking a Customer Service Manager to join our team.
Supporting and Partnering with the students alongside their program journey to ensure a smooth and satisfying experience
Collaborating with the relevant program stakeholders to ensure a smooth running of the program, with timely adjustments as needed to ensure a 1st class experience
Manage end-to-end program operations (liaising with stakeholders, admin etc), to achieve program outcomes and business objectives
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1. Expand supply channels according to the company's development requirements, and provide reasonable suggestions for the company's next development;
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