Handling Live chats from customers that using the social media platform

Handling minimal outbound calls for special request (Occasionally basis)

Ad hocs task by the management

Customer service

Problem Solving

Analyzing Information

Customer service

Product Knowledge

Market Knowledge ...

Communication

Active listening

Patience ...

To perform outbound calls to existing cliemts on business related enquiries and follow up services.

Provide product informations & solutions on customer's enquiries.

To perform outbound calls to existing clients on business related enquiries and follow up services.

Provide product information & solutions on customer's enquiries.

Check to ensure that appropriate changes were made to resolve customers' problems.

Ensuring Customer Service satisfaction with clients

Following process and procedure of the Company. ...

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

The

Customer Service Representative

interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. ...

Provide exceptional service and support via phone, email, and in-person interactions.

Respond promptly and professionally to customer inquiries, addressing questions about our programs, activities, and services.

Assist customers with registrations, and payments, ensuring accuracy and completeness of information. ...

To handle customer care operations and provide support to the Sales team and to ensure and exceed customer satisfaction in the most efficient and cost-effective way for the Singapore Direct and support SEA /ANZ region.

Provide excellent customer service by attending to customer orders, requests, and complaints to ensure customer satisfaction and delight.

Respond to customers in a professional, prompt, and efficient manner by proactively providing updates and follow-ups through constant communications. ...

Responsibilities and Accountabilities

End to end order processing: order entry and ends with product delivery and customer invoicing, and continues with post transactional support including, but not limited to :

Customer relationship management - providing customer with positive experience ...