At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Job Description Supervise order fulfilment activities in compliance to rating principles as well as operator variations and manage contingency plans for order processing operations Execute methods to improve documentation process in accordance to standards, policies and procedures Resolve operational shortfall, warehouse operations quality issues and documentation non-conformities Supervise operational compliance to service agreements and all revisions plus conduct learning activities on order fulfilment processes and operations Supervise order fulfilment activities and meet customers' requirement and develop mitigating actions / solutions to manage lapses in delivery of logistics services Organise and coordinate continuous improvement activities and performance improvement strategies
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Blitzwerks Pte Ltd is a retail and distribution leader in ASEAN for family planning and adult wellness category. Our culture focuses on creating a positive & productive work environment, with the aim for individuals to strive for greater heights as a team, through innovation. We pride ourselves as a forward looking e-commerce tech-retail entity, with the mission of normalising the adult toys industry by integrating to mainstream.
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At Thermo Fisher, our customers are our top priority. As a member of our team, you will play a crucial role in providing on-site leadership and day-to-day supervision to a team of Customer Care Representatives (CCR) who service our channel partners and commercial clients in Southeast Asia, and Taiwan. Your responsibilities include mentoring and guiding the CCR team, ensuring compliance with organizational policies, procedures, and applicable laws, and managing metrics related to productivity and quality. By focusing on customer satisfaction, you will contribute to the growth of our business and improve key performance indicators such as order accuracy, on-time fulfillment, customer loyalty, employee engagement, and operational efficiency through continuous improvement and sharing of best practices. You will have a deep understanding of the customer care function and its role in our commercial go-to-market strategy, and you will be dedicated to delivering an exceptional customer experience. With your professionalism and ability to thrive in a fast-paced team environment, you will consistently prioritize our customers' needs.
Your key responsibilities (including but not limited to):
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At Thermo Fisher, our customers are our top priority. As a member of our team, you will play a crucial role in providing on-site leadership and day-to-day supervision to a team of Customer Care Representatives (CCR) who service our channel partners and commercial clients in Southeast Asia, and Taiwan. Your responsibilities include mentoring and guiding the CCR team, ensuring compliance with organizational policies, procedures, and applicable laws, and managing metrics related to productivity and quality. By focusing on customer satisfaction, you will contribute to the growth of our business and improve key performance indicators such as order accuracy, on-time fulfillment, customer loyalty, employee engagement, and operational efficiency through continuous improvement and sharing of best practices. You will have a deep understanding of the customer care function and its role in our commercial go-to-market strategy, and you will be dedicated to delivering an exceptional customer experience. With your professionalism and ability to thrive in a fast-paced team environment, you will consistently prioritize our customers' needs.
Your key responsibilities (including but not limited to):
Liaise closely with your manager in setting team goals, formulate plans to achieve and continuous tracking results to find opportunities for improvement. Be responsible for daily order fulfillment (Quote-to-Cash including returns, replacements, debits and credits).
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To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles.
To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets.
To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete.
To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented.
To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy.
To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel.
To ensure timely submission of accurate reports such as CO2 TLC Reports to Accounts Department in Head Quarters and perform revision for any discrepancy.
To ensure work progress by monitoring and controlling personnel activities through developing and implementing employee work plans, performance measurement, evaluation and counselling which include cases of dishonesty and fraud.
To monitor and document any non-existing/illegal barcodes daily and submit to the department concerned.
To handle any discrepancies in CO2 Report by ensuring all supporting reports are attached.
To ensure Cashiering Division procedures are strictly adhere to.
To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles.
To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets.
To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete.
To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented.
To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy.
To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel.
To ensure timely submission of accurate reports such as CO2 TLC Reports to Accounts Department in Head Quarters and perform revision for any discrepancy.
To ensure work progress by monitoring and controlling personnel activities through developing and implementing employee work plans, performance measurement, evaluation and counselling which include cases of dishonesty and fraud.
To monitor and document any non-existing/illegal barcodes daily and submit to the department concerned.
To handle any discrepancies in CO2 Report by ensuring all supporting reports are attached.
To ensure Cashiering Division procedures are strictly adhere to.
To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles.
To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets.
To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete.
To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented.
To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy.
To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel.
To ensure timely submission of accurate reports such as CO2 TLC Reports to Accounts Department in Head Quarters and perform revision for any discrepancy.
To ensure work progress by monitoring and controlling personnel activities through developing and implementing employee work plans, performance measurement, evaluation and counselling which include cases of dishonesty and fraud.
To monitor and document any non-existing/illegal barcodes daily and submit to the department concerned.
To handle any discrepancies in CO2 Report by ensuring all supporting reports are attached.
To ensure Cashiering Division procedures are strictly adhere to.
To assist in supervising the clinic assistants, and manage the clinic operations, on a day-to-day basis to ensure the smooth running of core duties and operation readiness of the clinic.
Able to lead, and supervise a team of clinic nurses/assistants to ensure consistency and efficiency of work on quality care and service standards.
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