Handling Live chats from customers that using the social media platform

Handling minimal outbound calls for special request (Occasionally basis)

Ad hocs task by the management

Customer service

Problem Solving

Analyzing Information

Customer service

Product Knowledge

Market Knowledge ...

Communication

Active listening

Patience ...

To perform outbound calls to existing cliemts on business related enquiries and follow up services.

Provide product informations & solutions on customer's enquiries.

To perform outbound calls to existing clients on business related enquiries and follow up services.

Provide product information & solutions on customer's enquiries.

- Respond promptly to customer inquiries via phone, email, chat, or other communication channels. - Identify and assess customer needs to provide appropriate solutions, information, or guidance. - Handle customer complaints, concerns, and escalations with professionalism and empathy. - Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer problems. - Document customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the customer support system. - Collaborate with cross-functional teams, including sales, product, and technical support, to resolve customer issues and improve the customer experience. - Follow up with customers to ensure their questions or issues have been resolved satisfactorily. - Maintain a positive and professional attitude when dealing with challenging or diƯicult situations. - Stay current on product features, updates, and policies to provide accurate information to customers.

Check to ensure that appropriate changes were made to resolve customers' problems.

Ensuring Customer Service satisfaction with clients

Following process and procedure of the Company. ...

Job Description:

Handling inbound calls/emails/live chat regarding customer's general enquiries, complaints, comments, feedbacks, and other issues related to the company's products

Resolving customer complaints and providing accurate information to improve customer’s satisfaction ...

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding. ...

Job Description

Cargobase is looking for a

Customer Support Representative ...

Responsibilities:

• Respond to customer inquiries and requests via phone, email, and live chat.

• Provide accurate and comprehensive information regarding products, services, policies, and procedures. ...