Staff Management: Assist in recruiting, training, supervising, and scheduling staff members, including servers, bartenders, hosts/hostesses, and other F&B personnel.
Customer Service: Ensure high standards of customer service are maintained, handle customer inquiries and complaints effectively, and strive to enhance the overall dining experience for guests.
Inventory Management: Help manage food and beverage inventory levels, including ordering supplies, monitoring stock levels, and minimizing waste.
Menu Planning and Pricing: Collaborate with the F&B Manager and chefs to develop menus, create pricing strategies, and introduce new dishes or beverage offerings to attract customers.
Quality Control: Maintain consistency in food and beverage quality, presentation, and service standards, conducting regular inspections and implementing corrective measures when necessary.
Financial Management: Assist in budget preparation, cost control measures, and revenue generation efforts to ensure profitability while maintaining quality.
Compliance and Safety: Ensure compliance with health and safety regulations, food hygiene standards, and licensing requirements, conducting regular inspections and training staff accordingly.
Event Planning and Coordination: Assist in planning and organizing special events, banquets, and catering services, ensuring smooth execution and customer satisfaction.
Marketing and Promotion: Support marketing initiatives to promote F&B outlets, such as developing promotional offers, participating in marketing campaigns, and utilizing social media platforms.
Relationship Management: Build and maintain positive relationships with suppliers, vendors, and other relevant stakeholders to ensure timely delivery of goods and services.
Reporting and Analysis: Prepare reports on F&B performance metrics, such as sales figures, customer feedback, and cost analysis, and provide insights for decision-making and strategic planning.
Training and Development: Continuously train and develop F&B staff members to enhance their skills, product knowledge, and customer service abilities.
