Food & Beverage Assistant supports the Food and Beverage Service team by performing support duties including mise en place of food preparation, set up of functions, set up of food and beverage equipment, mini bar operations and assisting with the preparation of service.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
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Job Description:
- Develop and implement sales strategies to increase revenue in the Food & Beverage department.
- Oversee operations and manage teams in the Food & Beverage department.
- Prioritize hotel profitability through effective cost control and revenue generation.
- Train and develop F&B Outlet Managers and staff, analyze industry trends, and provide recommendations.
- Lead overall business planning and development for the hotel's Food & Beverage division.
Requirements:
- Proven experience in a similar role within the hospitality industry.
- Strong interpersonal and communication skills.
- Customer service-oriented.
- Multi-lingual skills are advantageous.
- Ability to work effectively in high-pressure situations.
coordinate all the training activities and development programmes in a company. They also design and develop new training modules and supervise all the activities related to the planning and delivery of these programmes.
We are seeking a highly skilled and experienced Food and Beverage Supervisor to oversee and optimize all aspects of our F&B operations.
As the Supervisor, you will be responsible for ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances.
Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency.
By implementing innovative strategies and maintaining high standards, you will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction.
Restaurant managers are in charge of managing food and beverage operations in the kitchen and other food and beverage outlets or units in a hospitality establishment.
~Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
~Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
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Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
Supervise the mise-en-place of the assigned station to ensure a smooth service during operation.
Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
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~Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
~Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
~Ensuring the food order is made correctly by kitchen staff and look presentable for guests
~Communicate effectively with team members and management to create work schedules, and resolve any interpersonal issues as needed
~Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
Description:
• At least 4 years managerial experience in retail sales. Experience Food and beverage industry will be an added advantage.
• Strong driver and results driven.
• Excellent time management, multi-tasking and leadership skill.
Responsibilities:
• Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
• Maintains quality service by establishing and enforcing organization standards
• Analyse sales and customer relations reports, categorizing sales information and action plan, investigating and identifying solution to customer complaints.
• Maintains outlet staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
Supervise the mise-en-place of the assigned station to ensure a smooth service during operation.
Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
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Process all payment methods in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.g., blind drops). Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Transport bank to/from assigned workstation. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring everything is in working order.
Follow all company and safety and security policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.