jobs in PIXL Solutions Pte Ltd

Customer Service Specialist (Mandarin Live Chat)

MYR3,000 - MYR4,500 Per Month
Kerja Hangat

Lebih dari 60 telah memohon kerja ini

Posted 10 months ago • Closing 17 Aug 2024

Lebih dari 60 telah memohon kerja ini

Kelayakan

Qualifications

  • Good at communication, coordination, clear thinking, and flexible problem-solving to quickly clarify user issues.
  • Strong sense of responsibility and independence, good emotional management, and strong ability to handle pressure.
  • Overtime pay is provided in accordance with the law, and the ability to accept possible overtime/shift changes during event periods.
  • Typing speed of at least 40 words per minute.
  • Fully work from home

Tanggungjawab

  • Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer satisfaction/retention.
  • Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
  • Proactively identify, summarize, and verify potential issues through user feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
  • Handle unexpected events and tasks assigned by supervisors
  • .Working Hours:
  • 5 day/week (including weekends), depending on scheduled roster.
  • Shift Hours: 11am - 8pm & 15:00pm - 12am (including 1hour break time)

Manfaat

  • Incentives and competitive salary package
  • Fully WFH
  • Medical Benefits
  • Training Allowances
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Mengenai Syarikat

jobs in PIXL Solutions Pte Ltd

PIXL Solutions Pte Ltd PIXL Solutions Pte Ltd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in PIXL Solutions Pte Ltd

PIXL Solutions Pte Ltd PIXL Solutions Pte Ltd is top company

Khidmat Pelanggan / Bantuan Pelanggan