Pegawai Khidmat Pelanggan
Black Chamber Management Sdn Bhd
Kerja di Rumah
Premium Jobs Ads
SSM No : 1406184-U
MYR2,800 - MYR4,500 Per Month
Sepenuh Masa, Kerja Dari Rumah
Petaling Jaya, Selangor
Lebih dari 60 telah memohon kerja ini
Posted 3 months ago • Closing 14 Feb 2024
Lebih dari 60 telah memohon kerja ini
Kelayakan
- Minimum of 1-year experience in any customer service industry, preferable in a virtual environment.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Ability to multi-task, prioritize, and manage time effectively.
- Creative thinking and problem-solving skill.
- Agree to sign a confidentiality agreement to protect customer and company benefits.
- Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
- Able to work on 24/7 rotating shifts, during weekends and public holidays.
- Ability to read and write in English, Bahasa Malaysia and Mandarin.
Tanggungjawab
- Responds to live chats professionally and answer customers' enquiries.
- Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
- Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
- Ensure customer satisfaction and provide professional customer support.
Manfaat
- Basic salary
- Shift allowance
- Language allowance
- KPI incentive
- Performance bonus
- 7 days annual leave & 7 days medical leave per contract
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.
Learn MoreMengenai Syarikat
Mengenai Syarikat