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Job Description Of The Roles
Interact with customers via telephone to provide information and assistance.
Professionally handle high volume of inquiries from customers.
Achieve productivity standards and goals while maintaining the highest level of customer service.
Able to resolve the calls within the agreed SLA (Service Level Agreement)
You will be accountable for meeting individual (KPIs) and team goals.
Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times.
To be successful and the RIGHT candidate for this role, you will need to have:
Must possess SPM (at least Credits in BM and English and Pass in Maths)
Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply.
We are looking for individuals that have an excellent command of spoken and written English and Bahasa Malaysia.
Ability to speak in Mandarin Dialects, would be an advantage.
Personality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
Analytical thinking and high problem-solving skills.
Stress tolerance and able to work under pressured environment.
Willing to work in shift rotations (am/pm/midnight shift).
Able to work on public holidays and weekends.
Required to have own transportation arrangement.
In Return, How This Career Will Benefit You
Offer an attractive basic salary.
Provide a 5 day working week.
Provide 4 weeks comprehensive paid training.
Leadership development. (Internal Promotion opportunities are available!) .
Set up Medical & Hospitalization Coverage
Fun and Interactive Working Environment.
Dress code smart and casual every day!
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