jobs in IGT Services And Technologies KL Sdn. Bhd.

[Normal Working Hour] Mandarin/ Cantonese Customer Service (Immediate Intake)

IGT Services And Technologies KL Sdn. Bhd.

Graduan Baru
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SSM No : 1271754-W

MYR3,500 - MYR3,800 Per Month

Shah Alam, Selangor

Graduan Baru

Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!

Posted 4 days ago • Closing 3 Apr 2024

Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

  • Must be able to converse fluently using Mandarin and English; Cantonese
  • Must be able to read and write Traditional Mandarin word
  • Monday to Friday, 9 am - 6 pm (9 hours a day)
  • Education: SPM, UEC, O-level or; and above
  • Candidates without customer service experience are welcomed to apply
  • Professional training will be provided upon joining (Product Knowledge & Soft Skill)

Tanggungjawab

  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.

Manfaat

  • Normal Working Hour
  • KPI incentives
  • Transportation allowance
  • 14 days AL
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claims
  • Dental Claims
  • Walking distance to the office – Shelter nearby LRT / KTM Station

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini
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IGT Services And Technologies KL Sdn. Bhd.

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