Customer Service Specialist

Usrah Haraki Sdn Bhd

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Full Time, Work from Home (Remote)

Kamunting, Perak

Graduan Baru

Jadilah pemohon terawal!

Posted 2 months ago • Closing 16 Sep 2021

Jadilah pemohon terawal!

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Kelayakan

  • Excellent communication
  • Ready to work outside the area
  • Have experience interacting with customers
  • Group collaboration
  • Can do a variety of tasks

Tanggungjawab

  • Communicate with customers through various means such as phone, email, website or social media such as Facebook, Instagram, Twitter and others.
  • Responsible for providing general information about the products and services provided by the company to new or existing customers.
  • Responsible for collecting / storing personal information from both new and existing customers such as their address, phone number, email and payment method in a safe and secure manner.
  • Always use SOP using a call script when chatting with customers.
  • Responsible for handling customer requests for product cancellations in the event of defects and replacement of new products / services.
  • Responsible for encouraging customers to purchase additional products / products by upgrading their services in customer service.
  • Responsible for informing customers of sales where there is a rebate of (%) or they are holding a special promotion.
  • Responsible for resolving any customer complaints and notifying customers that their complaints will be considered and communicated to management.
  • Responsible for informing the customer by suggesting follow-up actions for a solution when the product is not working / damaged.
  • Responsible for gathering testimonials and feedback from participants and recording them in an organized system.

Manfaat

  • EPF, PERKESO
  • Join the RM800 FREE Quran Program
  • Helping people learn the Quran

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini

About Company

jobs in Usrah Haraki Sdn Bhd

Usrah Haraki Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶

About Company

jobs in Usrah Haraki Sdn Bhd

Usrah Haraki Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶