Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Diagnose, troubleshoot and resolve Microsoft Windows hardware and software issues.
Perform basic computer wired and wireless network troubleshooting.
Provide technical assistance via phone, email and remote software.
Process client Service Request, Redirect problems to appropriate resource.
Act as a liaison between client and Level 2 support/ 3rd Party Vendor during problem escalation.
Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware.
Perform profile migrations for Windows PCs and Laptops.
Advise client regarding the product's proper use and address specific user issues.
Provide support on documentation including procedural documentation.
Coordinate warranty service where applicable.
Follow up with clients to ensure issues have been resolved.
Perform health checks and monitor availability and functionality of the systems.
Track and maintain clients’ computer equipment inventories.
Maintain proficiency in PC technical fields of expertise.