jobs in Beautypedia Sdn Bhd

Customer Service Officer

MYR2,500 - MYR4,000 Per Month

Mid Valley City, WP Kuala Lumpur

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Posted 2 days ago • Closing 17 Jun 2024

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

  • Proficiency in both written and spoken English; ability to speak multiple languages (e.g. Mandarin, Cantonese) will be an added advantage
  • At least 1 year of working experience in the related field
  • Proficiency in MS Office
  • Organized with strong problem-solving skills and communication skills
  • Great passion for the customer experience, beauty, wellness, and healthcare industry

Tanggungjawab

Customer Journey

  • To handle new customers’ registration
  • Welcoming customer, serving tea, and ensuring PIC is there to serve customer
  • Issuance of receipt and collection of payment
  • Customer appointment management including appointment placement, confirmation, follow up, etc
  • Handle online and offline customer enquiries
  • Understand and learn new treatment and product knowledge (To ensure well explanation in handling walk in customers/ customers' enquiries)
  • Collect Google Review
  • Activate inactive customer

Admin Task 

  • To handles and in-charge on the POS system
  • Check outlet daily emails
  • Check daily commission and execution claim (ensure is correct)
  • Complete daily invoicing and service redemption
  • Search (slot in/ slot out) customer files
  • Check daily sales and transaction reports, and email to finance
  • Stock management for retail and salon which includes, ensuring enough inventory, and re-ordering when necessary

Outlet Hygiene and Outlook

  • Prepare teapot, cups & sanitize all area
  • Lead outlet tour if necessary
  • Making rounds and ensure all treatment rooms are always tidy and clean as per SOP
  • Ensure customer shoe rack and IBA lockers cleanliness
  • Switch off all lights, heaters, power outlet and close outlet door during closing
  • Liaise with cleaners when necessary in regards to hygiene, cups cleaning, towels etc

Room Preparation

  • Ensuring rooms are prepared before appointment time, with necessary consumables equipped
  • Ensuring rooms are cleaned after execution is done, and liaise with cleaner to clean up
  • Ensuring machines are in proper order, and managing any machine breakdown or maintenance

Internal Communications

  • Arranging execution sessions for Masseur, Beautician, Consultant
  • Rotating new cons for salesperson
  • Reminding staffs on their next day appointments
  • Brief treatment room SOP

Manfaat

  • Career growth & advancement opportunities
  • Pleasant working environment
  • Annual leave
  • Medical leave
  • Maternity leave
  • Compassionate leave
  • Medical allowance
  • EPF, SOCSO, EIS
  • Additional leave encashment
  • Performance Bonus
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Mengenai Syarikat

jobs in Beautypedia Sdn Bhd

Beautypedia Sdn Bhd Beautypedia Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Beautypedia Sdn Bhd

Beautypedia Sdn Bhd Beautypedia Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan