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Customer Service Representative (Banking) Rm3k-5k Support to SG

Company Confidential

MYR3,000 - MYR4,500 Per Month

KL City, Kuala Lumpur

Graduan Baru

Lebih dari 60 telah memohon kerja ini

Posted 8 hours ago • Closing 4 Jan 2025

Lebih dari 60 telah memohon kerja ini

Kelayakan

  • SPM / STPM or equivalent certificate holders with at least 5 years of work experience.
  • Diploma holders with at least 2 years of work experience.
  • Fresh Degree holder are welcome as full training is provided.
  • Strong customer service mind set with good communication and excellent problem-solving skill.
  • Resourceful, proactive, attentive to details and a good team player.
  • Possess good communication skills (verbal and written English), additional Mandarin verbal ability is an added advantage.
  • Ability to work in a fast-paced, team-oriented environment.

Tanggungjawab

  • Attending customer inquiries via calls and emails.
  • Identify and resolves customer inquiries/issues accurately.
  • Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
  • Responsible for identifying and escalating customer issues to the appropriate department.
  • Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.
  • Updates customer data and other relevant information into the relevant systems (as required) accurately.
  • Provides suggestions on process improvements and participates in Contact Centre initiatives for increased effectiveness.
  • Ensures knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

Manfaat

  • Basic salary is up to RM4k depends on experience.
  • RM300 per month for Mandarin Language Allowance
  • Shift Allowance is RM300 and up to RM990 depends on shift schedule.
  • Transport Allowance (Start before 7am/ End after 12am)
  • RM500 Bonus upon confirmation (1 time off)
  • Quarterly KPI Incentive up to RM2,200
  • OT/Meal Allowance is claimable upon approval.
  • 21 days annual leave
  • 14 days medical leave
  • Dental & Optical RM400 per annum
  • Insurance & Medical Coverage included dependent.
  • *Performance bonus from 1 month up to 6 months and salary review in March(Subject to changes depends on individual and company's performance.)

Additional Info:

  • Earliest shifts start at 6am, latest shift end by 3am
  • Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement)
  • 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)
  • 8.5 hours shift – Work 5.5 days (Mon-Fri 8.5 hours; Sat 5 hours)
  • 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Interview Process: Submission of CV & documents > Online Assessment > Online Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard

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