jobs in Moogold Sdn Bhd

Customer Service Executive (Live Chat)

MYR1,800 - MYR2,500 Per Month
Graduan Baru
Kerja Hangat

Lebih dari 60 telah memohon kerja ini

Posted 2 days ago • Closing 30 Jun 2024

Lebih dari 60 telah memohon kerja ini

Kelayakan

  • Fresh graduates are encouraged to apply.
  • Can speak English, Bahasa Malaysia, Mandarin
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy

Tanggungjawab

  • Respond to customer inquiries via email, live chat, and other social media platforms in a timely, professional, and courteous manner.
  • Resolve customer issues and complaints, escalating when necessary to ensure complete customer satisfaction.
  • Maintain a thorough knowledge of the Company's products, services, and policies to effectively address customer inquiries.
  • Process and fulfill customer orders, including top-up orders, ensuring accuracy and timeliness in execution.
  • Handle returns and exchanges, as well as perform necessary follow-ups to ensure customer satisfaction.
  • Collaborate with other departments and colleagues to address and resolve customer concerns or requests.
  • Keep accurate records of customer interactions, transactions, and feedback.
  • Identify trends in customer issues and provide recommendations for process improvement.
  • Participate in ongoing training and development programs to maintain and enhance product knowledge and customer service skills.
  • Foster a cooperative and supportive work environment with colleagues to enhance overall team performance.
  • Perform any other duties and responsibilities as reasonably assigned by the Supervisor.
  • Report any issues faced during work to the Supervisor for timely resolution and support.

Manfaat

  • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.
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Mengenai Syarikat

jobs in Moogold Sdn Bhd

Moogold Sdn Bhd Moogold Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Moogold Sdn Bhd

Moogold Sdn Bhd Moogold Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan