jobs in Allianz Malaysia Berhad

Inbound Customer Service Officer

Undisclosed

KL City, Kuala Lumpur

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Posted a month ago • Closing 23 Jun 2024

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Fresh Graduates are encouraged to apply.
  • At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
  • Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
  • Active listener with excellent communication, interpersonal and rapport building skills.
  • Sound judgement and critical thinking.
  • Outstanding organizational, strong time management and multitasking abilities.
  • A patient and empathetic attitude.
  • Adaptability and flexibility.
  • Applicants must be willing to work in Plaza Sentral, KL Sentral.
  • Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.

Tanggungjawab

  • Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
  • Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative.
  • Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.
  • Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
  • You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
  • Proactively recover service lapses to promote customers’ loyalty.
  • Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
  • Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
  • Compliant to company’s standard and policies; as well as regulatory guidelines.
  • Continuously and proactively improve on product knowledge for Allianz Life and General.
  • Maintain confidentiality of all information according to data privacy requirement.
  • Undertake other duties and assignments assigned by the management as and when required.

Manfaat

  • Attractive staff benefits
  • Continuous learning & development
  • Take pride in the difference you’ll bring to customers
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Mengenai Syarikat

jobs in Allianz Malaysia Berhad

Allianz Malaysia Berhad Allianz Malaysia Berhad is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Allianz Malaysia Berhad

Allianz Malaysia Berhad Allianz Malaysia Berhad is top company

Khidmat Pelanggan / Bantuan Pelanggan