jobs in Qube Apps Solutions Sdn Bhd

Technical Customer Support Executive

Undisclosed
Graduan Baru
Respons Segera

Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!

Posted 2 months ago • Closing 28 Jul 2024

Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

L1 Customer Support Executive

 

  • Minimum education is diploma level certification in IT, Computer studies or related field.
  • At least 1 year of working experience in the customer service support field in IT industry.
  • Fresh grads also can apply
  • Possess IT knowledge and familiar with POS system
  • Experience in using helpdesk software and remote support tools.
  • Excellent communication and patience when solving problems.
  • Good command in written and spoken English and Bahasa Malaysia
  • Able to differentiate complexities of customer requests and organize them.

L2 Technical Customer Support Executive (Application Support)

 

  • Candidate with at least diploma in IT related field.
  • At least 1 year of working experiences in the related field.
  • Fresh grads also can apply
  • Good command in written and spoken English.
  • Good in SQL command and networking.
  • Ability in multitasking, fast learner and set priorities of work within deadlines.
  • Product training will be provided.

Tanggungjawab

Depending on applicant experience and capabilities, we have multiple positions to fill in this role (L1 Customer Support or L2 Application Support).

 

L1 Customer Support Executive

This role's main responsibility is to act as a traffic controller for support request tickets, to improve the workflow and overall management of requests in the application support team. 

 

WHAT YOU WILL DO :

  • Ticketing control tasks; organize, update, follow-up and assign tickets to the appropriate support members and or departments.
  • To assist in support related matters in terms of Application IT Support.
  • Provide over the phone support, helping colleagues or clients set up system settings and resolve minor issues (L1).
  • Test and evaluate new technology as assigned by management.
  • Monitor customer complaints and provide assistance where needed.
  • Any ad hoc tasks assigned from time to time by management

 

L2 Technical Customer Support Executive (Application Support)

This role main responsibilities are to be onsite for installation and maintenance of software applications for customers in order for streamlining their business operations. This role also required to be on standby(on-call) roster duty to support overseas users remotely or even travel to various locations overseas to provide support. 

 

WHAT YOU WILL DO :

  • Required to assist with onsite installation of systems especially to new clients.
  • Perform onsite training to clients and presentation to new and existing clients on product features.
  • Prepare and develop of documentation on software user guide and software customisation request including software testing.
  • Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
  • Track, follow-up and resolve customer’s outstanding issues based on ticketing system.
  • Any ad hoc tasks assigned from time to time by management.

 

Manfaat

Flexible Claim Benefits

  • Not everyone goes to the gym or have facials so why not let you decide for yourself between dental, optical, gym, facial, manicure, pedicure, chiropractor, etc.

Healthcare Claims & Medical Insurance

  • What more is there to say? We want to ensure you have some peace of mind if you fall sick and need to seek treatment.

Education Assistance and Upskilling

  • Want to further your studies or upskill yourself? We will support you!

Employee Engagement Activities

  • Keeping everyone motivated and engaged with fun company trips, team building, annual dinner, festive celebration and more!

Annual Performance Rewards

  • We appreciate all the hard work of our employees and offer competitive rewards in terms of annual increments and bonuses that reflect your efforts.

Kemahiran

Customer service Product Knowledge Problem Solving Documentation Resolving Conflict Multi-tasking Communication Skill Customer Inquiries
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Mengenai Syarikat

jobs in Qube Apps Solutions Sdn Bhd

Qube Apps Solutions Sdn Bhd Qube Apps Solutions Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Qube Apps Solutions Sdn Bhd

Qube Apps Solutions Sdn Bhd Qube Apps Solutions Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan