jobs in Iroom Living Sdn Bhd

Customer Service Representative

MYR2,200 - MYR2,800 Per Month

KL City, Kuala Lumpur

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Posted 2 days ago • Closing 10 Jul 2024

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

  • Excellent communication skills in both English and Bahasa Malaysia.
  • Customer-oriented mindset with a positive attitude and strong interpersonal skills.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
  • Problem-solving abilities and resilience in handling challenges.
  • Proficiency in computer usage and familiarity with customer service software/tools is advantageous.
  • Previous experience in customer service, hospitality, or related fields is preferred.
  • Proficiency in Mandarin language communication is a plus.
  • Working Days: 6 days per week (5 days in-office, 1 day remote)

Tanggungjawab

  • Responding to Customer Inquiries: Promptly and professionally handle phone calls, emails, and messages from guests, property owners, and partners, addressing their questions, concerns, and requests.
  • Reservation Management: Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.
  • Problem Resolution: Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.
  • Administrative Support: Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.
  • Communication and Collaboration: Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.
  • Feedback Collection: Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.
  • Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.

Manfaat

  • Salary Range: RM2200 - RM2800
  • EPF/SOCSO
  • Annual Leave
  • Medical and Hospitalisation Leave
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Mengenai Syarikat

jobs in Iroom Living Sdn Bhd

Iroom Living Sdn Bhd Iroom Living Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Iroom Living Sdn Bhd

Iroom Living Sdn Bhd Iroom Living Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan