jobs in Agensi Pekerjaan JobScoper Sdn Bhd

Mandarin Customer Service Representative With Normal Shift

MYR2,500 - MYR5,000 Per Month

Jadilah pemohon terawal!

Posted a month ago • Closing 30 Jun 2024

Jadilah pemohon terawal!

Kelayakan

  • Bachelor’s degree or higher in a relevant field (such as finance, business, or economics)
  • Minimum 1 year of experience in a bank or financial institution customer service environment
  • Extensive banking knowledge and understanding of financial products and services
  • Fluent in English and Mandarin languages, with excellent written and verbal communication skills
  • Exceptional customer service skills, including active listening and the ability to provide effective solutions
  • Professional and pleasant phone demeanor, with excellent phone communication skills
  • Proven track record of consistently exceeding sales quotas and targets
  • Proficiency in working with RM systems and familiarity with industry best practices
  • Strong customer focus and ability to adapt to different personality types
  • Excellent multitasking abilities, adept at setting priorities and managing time efficiently
  • Able to speak, read and type with fluent Mandarin and English.

Tanggungjawab

  • Introduce and educate customers on self-service/automated banking channels
  • Guide callers through troubleshooting, navigating the company site or using the products and services
  • Conduct call backs with customers for transaction confirmations
  • Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams
  • Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Provide customer feedback to respective business partners to improve customer experience
  • Complete call logs and reports, keeping records of all conversations in the call centre database in a comprehensible way
  • Enhance customer loyalty by offering a proper telephone experience
  • Perform specified KYC tasks where necessary

Manfaat

  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • Normal Shift (9am - 6pm, Monday to Friday)
  • World Class Training provided (Soft skill, system, SOP and product knowledge)
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Mengenai Syarikat

jobs in Agensi Pekerjaan JobScoper Sdn Bhd

Agensi Pekerjaan JobScoper Sdn Bhd Agensi Pekerjaan JobScoper Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan