jobs in Nityo Infotech Malaysia

Customer Service Officer

MYR9,000 - MYR10,000 Per Month

KL City, Kuala Lumpur

Graduan Baru

Jadilah pemohon terawal!

Posted a month ago • Closing 28 Aug 2024

Jadilah pemohon terawal!

Kelayakan

  • Must be able to speak, read and write in Japanese & English
  • Fresh graduates are welcome with any field of study
  • Candidates with little to no prior work experience are encouraged to apply
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
  • Able to receive continuous feedback and work in a fast-paced working environment

Tanggungjawab

  • Support customers to place online orders with the client
  • Provide timely support to customers through available communication channels (inbound phone calls and email)
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
  • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
  • Identify and escalate priority issues through appropriate channels as and when necessary
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
  • Maintains and improves quality of service by sharing suggestions and recommendations
  • Keeps job knowledge and skills up to date by attending training and continuously learning
  • Meets all key performance indicators set by the company and client
  • Adheres to the policies and procedures set by the company and client

Manfaat

  • KWSP and SOCSO
  • Annual leave and sick leave
  • Medical & Insurance Coverage
  • Career Progression opportunities - you maybe able to get promotion easily.
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Mengenai Syarikat

jobs in Nityo Infotech Malaysia

Nityo Infotech Malaysia Nityo Infotech Malaysia is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Nityo Infotech Malaysia

Nityo Infotech Malaysia Nityo Infotech Malaysia is top company

Khidmat Pelanggan / Bantuan Pelanggan