jobs in Compasia Sdn Bhd

Executive, Customer Excellence (3 Months Contract)

MYR2,500 - MYR3,000 Per Month

Petaling Jaya, Selangor

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Posted a day ago • Closing 6 Dec 2024

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

Be Our Executive, Customer Service 

Be a part of the customer service operations, ensuring seamless communication and satisfaction, while also orchestrating the smooth flow of general operations and administration tasks, with opportunities to innovate and optimize processes for maximum efficiency and client delight!

 

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance

 

What Qualifications and Experience Will You Bring to Excel in This Role?

  • Fast learner, systematic, reliable, responsible, committed, calm, self-motivated and able to work independently with minimal supervision.
  • Fluent communication in both spoken and writing English is a plus.
  • Flexible to work on shifts & weekends.

Tanggungjawab

What Role Will You Play in Shaping CompAsia's Future?

Customer Service (60%): 

  • Call customer to proceed next steps in customer support and operational flows.
  • Export orders/ leads from CompAsia or Partners for customer support and operational activities.
  • Record the accurate status/ data of each order/ lead at each step of the customer support and operational flows.
  • Report and transfer information to the person/ team (internal or partner’s) in charge of the next step in customer support and operational flows.
  • Attend to incoming calls, messages, emails, live chats, enquiries from social media and website.
  • Provide professional service to customers on products enquiries.
  • Identify customer needs and provide solutions/ alternatives for any issues.
  • Identify customer feedback and compile complaints reports to improve operational efficiency.
  • Ensure organization service level achieved and all information obtained or evaluated accurately.
  • Handle daily order processing such as preparing invoice, purchase order and delivery order, etc.
  • Calm/ Warm the customer by providing courtesy calls and monitor end to end case resolution.
  • Proactively record, report and feedback to Direct Manager and relevant departments about statuses, results, issues and recommendations of daily tasks.

 

Operations & Admin (40%): 

  • Perform general operation and administration functions.
  • Oversee all the operation and administration related works (invoicing, payment, logistic, inventory, office administration, etc.), including partners’ scope of obligations.
  • Ensure daily operations working smoothly and all information obtained or evaluated accurately.
  • Coordinate with CompAsia entities and partners to acquire required information, receive status update, reconcile payment data and remind pending tasks.
  • Recommend improvements to existing reports and assist in the development of new reporting tools where necessary.
  • Other tasks assigned from time-to-time.

 

Manfaat

  • Young, Fun & Vibrant Culture
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Mengenai Syarikat

jobs in Compasia Sdn Bhd

Compasia Sdn Bhd Compasia Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Compasia Sdn Bhd

Compasia Sdn Bhd Compasia Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan