jobs in Metacloud Solution

Customer Service Specialist

MYR2,500 - MYR3,000 Per Month
Graduan Baru

Jadilah pemohon terawal!

Posted 2 months ago • Closing 26 Jul 2024

Jadilah pemohon terawal!

Kelayakan

  • Candidate must possess at least SPM or equivalent.
  • At least 1 year of working experience in related field.
  • Preferably Junior Executive specialize in IT/Computer-Network/System/Database admin or equivalent.
  • ITIL or professional certification is an added advantage.
  • 24/7 shift coverage with rotating work day.
  • Proficient in Mandarin and English as this role required to liaise with Mandarin speaker clients from China.

Tanggungjawab

  • Provide L1 support to our client on a 24/7 rotation basis.
  • Web Application troubleshooting and resolving technical issues in a timely manner base on severities.
  • To ensure maximum availability and minimal disruption to business continuity in order to meet all agreed target, SLA's and metrics.
  • Ensure that all defects dealt with are according to incident management best practices.
  • Maintain accurate logs of faults with resolution and contact details.
  • Monitor system operations and provide initial diagnosis of error, following escalation processes if required.

Manfaat

  • Teambuilding
  • Training Provided
  • Annual Performance Bonus

Kemahiran

Call Center Support Knowledge-based Systems
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Mengenai Syarikat

jobs in Metacloud Solution

Metacloud Solution Metacloud Solution is top company

IT/ Perisian

Mengenai Syarikat

jobs in Metacloud Solution

Metacloud Solution Metacloud Solution is top company

IT/ Perisian