jobs in iCafe Solutions Sdn Bhd

Support Software Junior

MYR2,000 - MYR3,000 Per Month
Graduan Baru

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Posted 7 days ago • Closing 22 Jul 2024

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

 

  • Candidate must at least be SPM level and above
  • Required language(s): English, Bahasa Malaysia, Mandarin
  • With own transportation
  • Preparedness to travel to other implementation sites where required by Company.
  • Good analytical and problem solving skills
  • Good time management, leadership and teamwork skills in order to meet the project timelines.
  • Ability to converse in Cantonese will be added advantage.
  • Fresh graduates is encouraged to apply

 

Tanggungjawab

 

  • Provide support such as guidance, troubleshooting or consultation to customers on systems via whatsapp chat, phone calls, email or remote access.
  • Actively involved in existing or new projects implementation & system trainings.
  • Performing setup or assistance on system configuaration to new or existing customers.
  • Follow up unfinished task from time to time both internally and externally to ensure customer’s inquiries or issues does not left unattended.
  • Collaborate & communicate with internal team to function as a team and meet customer needs.
  • Prepare & provides systems training materials and online resources for customer reference.
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer-related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by the company's service standards.
  • To be efficient to provide appropriate or alternative solutions to customers to solve customer issues.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

 

Manfaat

 

  • EPF, SOCSO, EIS and PCB
  • Good working environment
  • Travel allowance
  • Medical claims
  • Company annual trip
  • Training provided
  • Five (5) working days a week, Saturday half day alternately

 

Kemahiran

f&b pos system
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Mengenai Syarikat

jobs in iCafe Solutions Sdn Bhd

iCafe Solutions Sdn Bhd iCafe Solutions Sdn Bhd is top company

IT/ Perisian

Mengenai Syarikat

jobs in iCafe Solutions Sdn Bhd

iCafe Solutions Sdn Bhd iCafe Solutions Sdn Bhd is top company

IT/ Perisian