jobs in Hope Network Technology Services Sdn Bhd

Customer Service Specialist

MYR2,500 - MYR6,000 Per Month
Graduan Baru

Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!

Posted 9 hours ago • Closing 3 Dec 2024

Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

  • Education: bachelor's degree preferred, computer science, finance, business management and other related majors preferred.
  • Language proficiency: English, Mandarin.
  • Experience: more than one year of customer service experience in related fields, those without experience need to be interested in fintech, blockchain or related fields.
  • Language: Good command of Mandarin and English. Strong learning and communication skills.
  • Attitude: proactive, able to adapt to the fast changing environment; team player able to provide high quality and professional support to customers with attention to detail and customer satisfaction. Good at summarizing problems.

Tanggungjawab

  • Provide consultation regarding relevant projects through telephone, email, online chat, and other communication channels.
  • Solve customer problems effectively and efficiently.
  • Maintain accurate documentation records of customer interactions.
  • Establish and nurture strong customer relationships.
  • Understand and address customer needs promptly.
  • Gather and analyze customer feedback.
  • Relay customer needs and suggestions to the relevant departments in a timely manner.
  • Participate in basic community building efforts.
  • Conduct periodic user return visits.
  • Handle user operation audits as needed.
  • Collaborate with other departments as necessary to address customer issues and improve service delivery.

Manfaat

  • Annual Leave
  • Medical Leave
  • EPF/SOCSO

Kemahiran

communication customer service
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Mengenai Syarikat

jobs in Hope Network Technology Services Sdn Bhd

Hope Network Technology Services Sdn Bhd Hope Network Technology Services Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Hope Network Technology Services Sdn Bhd

Hope Network Technology Services Sdn Bhd Hope Network Technology Services Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan