jobs in AGENSI PEKERJAAN CAREER INTERNATIONAL FOS SDN.BHD

Service Advisor Cantonese

MYR3,500 - MYR4,500 Per Month
Graduan Baru

Jadilah pemohon terawal!

Posted 5 days ago • Closing 31 Jul 2024

Jadilah pemohon terawal!

Kelayakan

  • Bachelor’s Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English and Cantonese with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a ‘must’ but would be a distinct advantage.

Tanggungjawab

  • Experience in customer facing environments (phone, chat, in person, etc.) interaction in somecapacity (can include volunteer work, or project work while in school)
  • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
  • Obsesses over the customer experience and constantly strives to exceed their expectations
  • Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
  • Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
  • Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
  • Providing a high caliber Customer interaction as measured by Client’s call quality reports, call audits, and customer satisfaction survey;
  • Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction survey scores;
  • Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality reports and customer satisfaction survey;
  • Capturing all required data elements in Client’s internal Online Store and other systems of record as required by the Client's training and operational procedures;
  • Maintaining a general awareness of Client’s strengths in the industry; and
  • Assisting Customers by answering queries relating to their order status, changes and delivery timeframes.

Manfaat

  • 24/7 Rotational Shift
  • Language Allowance 

 

Kemahiran

Answering Telephones Calling Clients Communication Skill Microsoft Office
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