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Minimum SPM qualification with at least 2-3 years sales and / or service experience.
Diploma / Degree holders with 1 year experience in a customer service environment.
Good communication skills and language proficiency in English and Bahasa. Mandarin is an added advantage.
Able to work independently with minimum supervision.
Excellent interpersonal skills.
Possess positive attitude, customer first mindset, well groomed, people oriented, enjoy working in a challenging environment, resourceful and good working ethics.
Must be able to work shifts, during public holidays.
Able to work on rotation basis.
Well verse of Apple products.
Proactively attends to all walk-in, service enquiries, payments and complaints. Need to be handled accurately, efficiently and aligned with company’s processes, expectations, standard operating procedure and KPIs.
Responsible in handling customer information, monetary transactions and company assets (equipment, accessories, testing tools, cash floats, daily collections).
Ensuring proper control, reconciliation, accurate documentation and timely updates in systems so that there is no lost, fraud or abuse.
Responsible for keeping abreast with company’s products, services, systems, processes and technology content / displays.
Involved and participates in ensuring the service center is a reflection and representation of the company’s brand and organization at all times.
Ensure proper conduct, discipline and representation of the company’s brand, value and organization at all times.
Product training (Apple)
5 working days
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