Helpdesk Supervisor

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Full Time

Ipoh, Perak

Graduan Baru

Jadilah pemohon terawal!

Posted 3 months ago • Closing 24 Dec 2021

Jadilah pemohon terawal!

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Kelayakan

  • Minimum SPM qualification with at least 2-3 years sales and / or service experience.
  • Diploma / Degree holders with 1 year experience in a customer service environment.
  • Good communication skills and language proficiency in English and Bahasa. Mandarin is an added advantage.
  • Able to work independently with minimum supervision.
  • Excellent interpersonal skills.
  • Possess positive attitude, customer first mindset, well groomed, people oriented, enjoy working in a challenging environment, resourceful and good working ethics.
  • Must be able to work shifts, during public holidays.
  • Able to work on rotation basis.
  • Well verse of Apple products.

Tanggungjawab

  • Proactively attends to all walk-in, service enquiries, payments and complaints. Need to be handled accurately, efficiently and aligned with company’s processes, expectations, standard operating procedure and KPIs.
  • Responsible in handling customer information, monetary transactions and company assets (equipment, accessories, testing tools, cash floats, daily collections).
  • Ensuring proper control, reconciliation, accurate documentation and timely updates in systems so that there is no lost, fraud or abuse.
  • Responsible for keeping abreast with company’s products, services, systems, processes and technology content / displays.
  • Involved and participates in ensuring the service center is a reflection and representation of the company’s brand and organization at all times.
  • Ensure proper conduct, discipline and representation of the company’s brand, value and organization at all times.

Manfaat

  • Commission
  • OT
  • Staff purchase
  • Medical Outpatient
  • Product training (Apple)
  • 5 working days
  • Fun environment
  • Quarter meal.

Soal Jawab Jawatan

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About Company

jobs in Machines Sdn Bhd

Company Confidential

Customer Service / Helpdesk

Company Confidential

About Company

jobs in Machines Sdn Bhd

Company Confidential

Customer Service / Helpdesk

Company Confidential