jobs in Artworld Technology Sdn Bhd

Technical Support

MYR2,800 - MYR4,000 Per Month

Kota Kinabalu, Sabah and +1 other locations

Graduan Baru

Jadilah pemohon terawal!

Posted 3 days ago • Closing 24 Aug 2024

Jadilah pemohon terawal!

Kelayakan

  • Primary Language: Mandarin (Require to liaise with mostly Cantonese / Mandarin Speaking clients)
  • Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply.
  • Graduated with diploma of mechanical/electronic or relevant professional certificates.
  • Own basic electronic troubleshooting experience be advantage.
  • Own basic designing software such as Adobe Illustrator/Corel Draw will be advantage.
  • Able to work independently and good communication with others.
  • Be responsible and good in teamwork.
  • Processed own transport for customer services.
  • Willing to transport oversea and also domestic customer services.
  • Providing support for clients by learning about and satisfying their needs.
  • Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
  • Handling complaints and negotiations.
  • Participate of all company sales events.
  • Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
  • Setup installation of machine and conduct machine operation training in customer site.
  • Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
  • Acquire technical knowledge on product application.
  • Complete any other duties that may be assigned from time to time by the management.
  • Able to speak/written in English and Bahasa Malaysia.

Tanggungjawab

  • Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
  • Setup installation of machine and conduct machine operation training in customer site.
  • Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
  • Acquire technical knowledge on product application.
  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their machine are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Manfaat

  • Products training will be provided.
  • Sales commission, performance bonus, and incentive.
  • Opportunity to travel nationwide in Malaysia, Brunei & Singapore.
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Mengenai Syarikat

jobs in Artworld Technology Sdn Bhd

Artworld Technology Sdn Bhd Artworld Technology Sdn Bhd is top company

Kejuteraan / Perundingan Teknikal

Mengenai Syarikat

jobs in Artworld Technology Sdn Bhd

Artworld Technology Sdn Bhd Artworld Technology Sdn Bhd is top company

Kejuteraan / Perundingan Teknikal