jobs in Agensi Pekerjaan JobScoper Sdn Bhd

Mandarin Customer Support Specialist (Singapore Digital Banking)- Sales Exp Needed

MYR4,000 - MYR5,000 Per Month

Jadilah pemohon terawal!

Posted a month ago • Closing 28 Jul 2024

Jadilah pemohon terawal!

Kelayakan

  • Bachelor’s Degree or at least Diploma or equivalent in any discipline.
  • Minimum of 6 months work experience in customer support in any industry.
  • Must be tech savvy and interested in the customer’s products and platform features
  • Ability to meet sales targets, while providing a stellar customer experience
  • Strong capability of transitioning support calls to solutioning sales opportunities
  • Proven ability to promote and build extraordinary customer rapport
  • Multitasking and computer navigation abilities
  • Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
  • Coachable, learner mindset, ability to take feedback and proactively apply IT to improve results
  • Self-driven to achieve targets and deliver superior service
  • Must be able to speak, read and write the required language to support

Tanggungjawab

  • Answer inbound calls in a timely and friendly manner
  • Reply to queries sent through bank’s Contact Us inquiry form
  • Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams
  • Perform call back with customers for transaction confirmations
  • Respond to customers’ queries and concerns with the aim of achieving first call resolution
  • Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Level 1 first point of contact for customer complaints
  • Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way

 

Manfaat

  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)
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Mengenai Syarikat

jobs in Agensi Pekerjaan JobScoper Sdn Bhd

Agensi Pekerjaan JobScoper Sdn Bhd Agensi Pekerjaan JobScoper Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan