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Manpower Staffing Services (m) Sdn Bhd

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Full time

KL City, Kuala Lumpur

Jadilah pemohon terawal!

Posted 2 months ago • Closing 16 Dec 2021

Jadilah pemohon terawal!

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Tanggungjawab

Overall Responsibilities:

Respond effectively and efficiently to requests received via phone, email or chat.
Develop rapport with customer to understand and adequately make appropriate referrals for development and support requests.
Manage / Facilitate end-to-end support requests from customers for requested services.
Follow through on all referrals to ensure customer satisfaction.
Provide recommendations within in area of expertise to support customer needs.
Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues.
Submit weekly and monthly status reports (as required according to business demand).
Attend operations team meetings to give updates and/or recommendations on any issues where new processes and procedures should be considered.
Contribute to additional projects as delegated by the Management team.
Be an active member of a virtual team.
Ensure compliance with company regulations with regards to Data Protection and Information Security.
Job Requirements:

Possess at least a Bachelor's Degree certificate.
Preferably someone with at least 1 year experience in Customer Service and able to demonstrate professional customer service skills with a respectful and positive attitude.
Native or near native language proficiency (both spoken & written) in Japanese.
Native or near native language proficiency (both spoken & written) in English.

Manfaat

  • EPF
  • SOCSO
  • Annual Leave

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About Company

jobs in Manpower Staffing Services (m) Sdn Bhd

Manpower Staffing Services (m) Sdn Bhd

IT / Software

Lihat Syarikat ▶

About Company

jobs in Manpower Staffing Services (m) Sdn Bhd

Manpower Staffing Services (m) Sdn Bhd

IT / Software

Lihat Syarikat ▶